Support
Write to a person.
info@korbora.com reaches the person who builds the apps. There is no ticket portal, no chat widget and no phone line.
What to include
- Your store's
.myshopify.comaddress - Which app, and which screen in it
- What you expected, and what happened instead
- A screenshot, if there is something to see
What to expect
A reply from a person, within two to three business days, in English.
Billing
Paid plans are billed by Shopify and appear on your Shopify invoice. Questions about a charge go to the same address; Korbora sees which plan your store is on, but never your card.